Person in charge: Identity: ROCIO RASERO CARRASCAL – NIF: 80060672H – Postal address: C / ZURBARÁN, 23 06350 HIGUERA LA REAL (BADAJOZ) – Telephone: 924723205 – E-mail:

The terms and conditions of purchase of ROCÍO RASERO CARRASCAL (in henceforth or Artisan Hams and Sausages) regulate the operation and purchase procedure of users, being binding. The terms “You” and “User” are used here to refer to all individuals and / or entities that for any reason access this web site.

The use of these services, will mean the full acceptance and without reservation, and the validity, of each and every one of the Terms and / or General Conditions -which will be considered automatically incorporated in the contract that is subscribed with Artisan Hams and Sausages, without that its written transcription is necessary in the same- collected in the latest updated version of these Terms and / or General Conditions.

This electronic contract is commercial and will be governed by Spanish legislation and in particular will be applicable Law 34/2002, Services of the Information Society and Electronic Commerce (LSSICE), data protection regulations and relating to Applicable Consumers and Users or who replace him.

The terms and conditions that are indicated below, regulate the use and purchase of products and services offered by the web, owned by Rocío Rasero Carrascal.

At the time of purchase, the user will declare that he has read and understood the regulations that will govern the contract for the sale of goods and / or services. The use of this trade is subject to the Terms of Use, Data Policy and Data Protection, the content of the Purchase Conditions being compatible with the above Condition.

Under article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Legislative Royal Decree 1 / 2007, of November 16, we inform that according to article 103 of the Consumer Law the right of withdrawal does not proceed, due to the perishable nature of the products marketed. However, customers can avail themselves of the regulations on Consumers and Users that they deem appropriate.

In order to improve the performance of the website, Jamones y Embutidos Artesanos reserves the right, at any time and without prior notification to the user, to modify, expand or temporarily suspend the content or the presentation, configuration, specifications and services of the site. web, unilaterally. Likewise, it reserves the right to modify at any time these conditions of use, as well as any other particular conditions, prices and articles displayed on the website.

Jamones y Embutidos Artesanos sells Cárnicos products and their derivatives, sausages, hams, all of them from Extremadura.

The customers of Jamones y Embutidos Artesanos have the total quality guarantee of the products of our suppliers, who possess all the certificates required by the Administration for the elaboration and distribution of food products.


Jamones y Embutidos Artesanos informs the Client that the number of available units is kept up-to-date with the stock in stock and availability by our suppliers. Under no circumstances will Hams and Sausages Artisans intentionally put on sale more units than they have or the supplier has reserved for them.

The commitment acquired by Jamones y Embutidos Artesanos to sell and deliver the goods offered is contingent upon the stock of the advertised product and the availability thereof until the end of stock.

You can ask us directly about a product that is not in stock by writing to:

However, even if the product is not in stock, you can buy it and we will inform you of the estimated delivery time. In any case, Jamones y Embutidos Artesano may offer you another product for the same price and similar quality, or the return of the money through the same form of payment.

End of stock by multi-order.

In the event of exceptional circumstances of interactive multi-order or those that cause the end of stocks of the product, Hams and Sausages Crafts will contact the customer to establish a new delivery date if that were possible. If for the aforementioned reasons there were no more inventories, the order and the contract signed between the parties shall be rendered null and void by virtue of this resolutory clause, fully reimbursing the customer in case of prepayment the amounts paid to the same, without proceeding in favor of any of the parties compensation for breach of contract, consequential damages or loss of profits.

Jamones y Embutidos Artesanos not responsible for any typographical, formal or numerical errors that may contain the website, or the accuracy of the information contained therein.

The photographs of the pieces are to the maximum possible size for an optimal visualization and an optimal understanding of the characteristics of the same. The photographs are merely informative, the final product served may not coincide with the images displayed.

Jamones y Embutidos Artesanos can modify without notice the characteristics, specifications and photographs of their products, as well as any other information collected here, and not subject to any guarantee.

The prices of the products offered by are indicated next to said products, reserving the right to modify said prices without prior notice.

Prices do not include transport costs or other supplementary fees. The prices of meat products include 10% VAT, while the amount of transport and accessories will carry 21% VAT. The prices will be valid except typographical error.

During the purchase process if one of the countries of the European Union has been selected as the shipping country and the sale is to an individual, the tax will be maintained. If it is a company or employer, by not taking the sale the corresponding VAT, you will have to contact us previously, in order to formalize the sale outside the online store in the email In the event that the purchase has been made by the company or employer, and has also made the payment of VAT, Hams and Sausages Crafts will NOT return the amount paid, having to be claimed to the hacienda of their country of origin by the company or employer that has made said payment, to request its adjustment or refund as appropriate.

For the Canary Islands, Ceuta, Melilla and Andorra, the costs of customs clearance, tariffs and other import taxes must be paid at destination by the recipient of the goods.

In the final summary of the purchase, the final price of the purchase is shown, indicating the amount corresponding to the applicable taxes.

Jamones y Embutidos Artesanos works with ASM – GLS, an urgent transport company for shipments in the Iberian Peninsula and Europe.

All our products will remain in their place of origin until their shipment, thus avoiding manipulations or incorrect storage.

In the event that for reasons beyond the control of Jamones y Embutidos Artesanos, the requested product is not available in your order, we will offer you the replacement of the requested product with another of the same price and similar quality, without prejudice to your right to cancel the order and request the return of the amounts paid by the same means in which the deposit was made.

If the delay in delivery is attributable to Hams and Sausages and exceeds 7 days, will proceed, upon written request of the customer, the full refund of the amount paid for the goods whose delivery was delayed. Likewise, Jamones y Embutidos Artesanos will not be liable for any loss of profits or direct or indirect emergent damage, and its maximum responsibility in any case will be the value of the merchandise.

Once the basket is completed and the order confirmed, you will receive a confirmation in the email of your card. If we have all the products in stock, you can have your order in 48-72 hours (without counting Saturdays, Sundays or holidays both local and national), once confirmed and made the payment effective. For the Canary Islands, the Balearic Islands, Ceuta, Melilla, you should contact the company directly to prepare a delivery budget and inform them of the delivery times at:

Shipments to the rest of the European Union, consult HERE.

In the event that the client wishes his product to be served sliced ​​and packed, it will be necessary to increase in the corresponding delivery period, another 2 working days for said complementary service.

The delivery time may vary depending on the time of receipt of the order, and may even be 24 hours if the order is confirmed within the schedules of the associated parcel services.

All orders received from Thursday at 4:00 p.m. will be sent on Monday, to avoid that the products remain stopped in the warehouses of transport during the weekend.

For reasons of safety of our customers, the purchase of products with a total weight exceeding 40 kg is not allowed.

Transport prices carry 21% VAT included.

The goods travel always insured. At the time of receipt of the goods by the customer, if you observe any type of misuse or deterioration in the package and / or merchandise of the package / envelope, it is imperative, for the purposes of possible claims against the transport agency, record this circumstance in the delivery note of the carrier and must not accept the delivery of the product. This incidence must be communicated by phone call or email to within a maximum period of 24 hours.

If these conditions are not met, Jamones y Embutidos Artesanos will not assume any responsibility for said merchandise. Once the delivery note has been signed, giving the customer his agreement, it will be understood that said delivery has been accepted, which implies the rejection of any type of claim regarding the received merchandise.

The payment of the products purchased and the shipping costs that will appear on the screen at all times, can be done through 3 forms:

A. Bank transfer.

By cash income of the full amount in the bank account owned by Rocío Rasero Carrascal (Jamones y Embutidos Artesanos) that will be sent to the client in the order confirmation to his email. In the entry it is essential to indicate the order number to which the payment refers, as well as the name and surname of the client. If after 3 calendar days from the completion of the order is not made the full income in that bank account, the order will be automatically canceled.

The order will not be considered effective until it is sent by email to the proof of payment of the transfer and it is verified effectively by our bank that the deposit has been made.

B. With a credit card.

If you wish to pay by VISA or MASTERCARD credit card, you must indicate the number of your card and the expiration date of the same in the order form of the Website. This form of payment is made through the virtual POS of Caja Rural de Almendralejo with all the security of the entity through the SSL certificate for encryption and data encryption.

C. Paypal.

Paypal allows consumers who have email to send payments online safely, comfortably and cost-effectively. The Paypal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

The payment with Paypal supposes a surcharge of 3.4% on the total amount of the purchase.

In case there is not enough stock and you have made some payment, we will offer you the replacement of the requested product with another of the same price and similar quality, without prejudice to your right to cancel the order and request the return of the amounts paid by the same means in which the deposit was made. uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized data access. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.

All hiring process or that involves the introduction of personal data (name, bank details, addresses,.) Will always be transmitted through secure communication protocol (HTTPS://) so that no third party has access to information transmitted via electronic .

All purchases are issued with their corresponding order form and invoice, which will be sent after the purchase process has been completed.

Verify your order as soon as you receive it. If you notice a broken part or not suitable for consumption, notify it as soon as possible indicating the observed damage to proceed to a quick solution. Contact us indicating the damages, order number and references affected.

In case of not having the product in stock we will notify you as soon as possible, in order to offer you the best alternative or, if applicable, to pay the amount thereof. If you have received your order with some wrong product, please contact us as soon as possible indicating the invoice number and a brief description of the error (references, quantities, etc.).

If after receiving your order, you want to return part of it or in full, contact us indicating the details of the purchase. Remember that you have 5 days after receiving the order to communicate your decision. After this period no returns are accepted. The shipping and collection costs in case of return will always be borne by the customer.

To make said return, the product must be in perfect condition and in its original packaging.

Once we have received the goods and check the status of the same, we will proceed to refund the amount through the same means by which the deposit was made. In this case the shipping costs will not be reimbursed.

Refunds and partial cancellations will result in partial refunds.
Jamones y Embutidos Artesanos will handle the return order under the same system that was used for the payment within a period of 3 days from the arrival confirmation to the warehouse of the returned order. The application of the refund in the Client’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

The prices shown at the time of the order include VAT (or equivalent tax) according to the applicable tax rate at the time. In case the tax rate changes between the date of the reservation and the date of delivery of the services, generating a disparity, according to the tax regulations, the tax rate that will be applied to the final price will be the corresponding one in the moment of the delivery of the services or the accumulation of the tax, even in cases where this would cause an increase in relation to the final price indicated to the client during the reservation.

The prices are only valid in writing and during the term indicated therein. When there are justifiable reasons, Jamones y Embutidos Artesanos reserves the right to modify these rates without prior notice.

If any product is not in the hygienic-sanitary conditions necessary to be ingested without risk to health, the return will be accepted, provided that you notify us within 5 days after receipt, running all expenses for Hams and Artisan sausages.

In case of open pieces, to make the return you must keep at least 80% of its original weight.

Jamones y Embutidos Artesanos expressly guarantees that the data you provide us is kept with absolute confidentiality. You can consult everything related to the privacy policy and data protection in the following link.

All the elements that make up the website as well as its structure, design and source code, and the elements contained in it (for example, images, sound, audio, video, software or texts; trademarks or logos, combinations of colors, structure and design, selection of used materials, computer programs necessary for its operation, access and use), are owned by Artisan Hams and Sausages. The exposed brands of our suppliers of raw material are exposed on this website with full consent and authorization by them, specified in the attached contract. Users of the website may only make private and personal use of the contents of it. The USER undertakes to respect the rights of this website. You can view the elements of the Site and even print them, copy them and store them on your computer’s hard drive or any other physical medium. It is absolutely prohibited, the use of the website or any of its elements for commercial or illegal purposes. Jamones y Embutidos Artesanos will not assume any liability arising from the use by third parties of the content of the website and may exercise all civil or criminal actions that correspond to them in case of infringement of these rights by the user.

Jamones y Embutidos Artesanos does not guarantee the reliability, availability or continuity of the services and products made available to the user, so it excludes any responsibility for the damages and / or damages that may be due to the lack of availability, reliability or continuity of its website or its services, although it will try to facilitate, to the extent of its possibilities, technical assistance to the affected person, as well as to try to immediately reestablish the interruption, making available, to the extent of its possibilities, alternative means.

Jamones y Embutidos Artesanos does not obligate itself to control and does not previously control the absence of viruses or elements in the contents, which may produce alterations in the software or hardware of users or people visiting the pages, so it will not respond of the damages and losses of any nature that could derive from them.

If Jamones y Embutidos Artesanos, despite acting with due foresight and due diligence, could not provide services or products contracted for reasons that are not attributable to them and if it were impossible to provide services under the agreed conditions, Hams and Sausages Artisans will offer to the user the possibility of opting for the total reimbursement of the subscriber or for its replacement by another of similar characteristics in terms of category or quality.

If one of the stipulations of these Terms and / or General Conditions of contract was declared null or inoperative, the rest of the General Terms or Conditions will be maintained in the agreed Terms. Jamones y Embutidos Artesanos is committed to replacing the stipulation affected by the nullity approaching as much as possible to the intention initially pursued by the parties.


These Terms and / or General Contracting Conditions are governed by Spanish Law. Hams and Sausages Artisans and users, for the resolution of any controversy that may arise, with respect to its validity, execution, fulfillment or resolution, total or partial, are submitted, expressly waiving their own jurisdiction or any other that, in his case, could correspond to the jurisdiction of the Courts and Tribunals of Fregenal de la Sierra (Badajoz) Spain. This contract constitutes the complete and integral expression of the agreement between Jamones y Embutidos Artesanos and the user, and replaces all the previous pacts, commitments, manifestations or agreements, both written and oral, that have existed previously between both.